Clear expectations make for better projects.

1. Enquiries and contract formation

The website provides enquiry routes and may provide access to secure third party payment links. Dovy Studio provides the proposed scope, price, timetable, payment stages and any other project specific terms in writing. A contract begins only when the identified parties accept the agreed documents in writing and any agreed starting payment has been made. A payment link does not by itself change the agreed scope or create additional deliverables.

2. Customers and consumer status

Dovy Studio markets website services to businesses. If an individual may be contracting wholly or mainly outside their trade, business, craft or profession, they should tell Dovy Studio before accepting a quote. Any mandatory consumer information, cancellation rights and early start request that apply must be dealt with in the project specific contract before work begins. Nothing in these terms removes statutory rights that cannot lawfully be excluded.

3. Starting prices and quotations

Website prices are starting guidance, not automatic offers. Final pricing depends on pages, functionality, content, integrations, complexity and support. A quotation states its validity period, the price in pounds sterling, the included deliverables, applicable taxes if any, known third party costs, payment stages and target timing. Anything not listed is outside scope unless agreed in writing.

4. Scope and changes

The written scope identifies pages, features, content responsibilities, integrations, revision allowance, support and handover items. New pages, changed functionality, a different design direction or other work outside that scope may require a revised quote. Dovy Studio will explain the effect and obtain written agreement before carrying out chargeable additional work.

5. Payments

Unless the written quotation says otherwise, the standard payment schedule is a 50% booking deposit due after the quotation is accepted, with the remaining 50% due after final approval and before launch or handover. The deposit forms part of the total project price. A larger project may use written milestones instead. Any external costs and different payment dates are stated before acceptance. Payments may be collected through a secure third party provider such as Stripe or PayPal; the provider's own checkout terms also apply.

No blanket rule in these website terms makes every deposit non refundable. If a project is cancelled, properly completed work and committed external costs are deducted from payments received. Any unused amount is refunded subject to the accepted quotation, customer status and applicable law. Dovy Studio may pause work for an undisputed overdue payment where the agreed contract allows this and reasonable notice has been given.

6. Revisions

The quotation states the included revision allowance. Feedback should be clear, consolidated and provided by the agreed decision maker. Repeated changes, conflicting instructions, changes after approval or a new creative direction may be treated as additional work, but will be priced or agreed before that extra work begins.

7. Client responsibilities

The client is responsible for:

• providing accurate business, service, pricing and contact information;
• supplying usable copy, logos, photography, brand files and agreed access by the required dates;
• having the right to use supplied images, fonts, names, testimonials, trade marks and other material;
• providing one authorised decision maker and timely, consolidated feedback;
• checking factual, legal, regulatory and industry specific statements; and
• reviewing the agreed pages, links, forms and content before launch approval.

8. Dovy Studio responsibilities

Dovy Studio will provide the agreed services with reasonable care and skill, communicate material scope or timing issues, and test the agreed pages and features before handover. Dovy Studio will not knowingly remove an agreed working feature without explaining the effect.

9. Timing and client delays

Target dates depend on timely content, access, feedback and approval. A delivery date is an estimate unless the contract expressly makes it fixed. If client material or decisions are materially delayed, Dovy Studio may revise the schedule or production slot. Any restart charge must have been disclosed and agreed before it is charged.

10. Client content and compliance

The client remains responsible for the accuracy, legality and ownership of supplied material and for requirements specific to its profession, products, services or location. Unless expressly included, Dovy Studio does not provide legal, tax, regulatory or accessibility certification advice. Policy templates must be checked against the client's real business practices.

11. Domains, hosting and third party services

Domains, hosting, email, forms, fonts, stock assets, plugins and other third party products are governed by their providers' terms and may carry separate costs or renewals. The quotation states who will own and maintain each account. Dovy Studio cannot guarantee the continuous availability of a third party platform, but will provide reasonable assistance where support is included or separately agreed.

12. Forms and email delivery

Contact forms and email depend on hosting, DNS, spam filtering, recipient settings and third party delivery services. Dovy Studio will configure and test the agreed route, but cannot guarantee that every future message will be delivered. The client should monitor the receiving mailbox and periodically test important forms after launch.

13. Browser support, SEO and performance

The website will be tested for the agreed modern browsers and responsive sizes. Obsolete browsers, unusual devices or later third party changes may require additional work. SEO foundations can improve technical readiness, but rankings, traffic, enquiries, revenue and other commercial outcomes are not guaranteed.

14. Ownership and licences

The quotation must state the transfer or licence that applies and the payment or handover point that triggers it. Unless that document says otherwise, the client keeps ownership of its supplied material; third parties keep their assets and software; and Dovy Studio keeps existing tools, reusable methods and rejected concepts. The client receives only the rights needed to use retained or licensed elements as part of the final website, subject to relevant licence terms.

15. Launch approval and handover

Dovy Studio will ask the client to approve the agreed website before launch. Approval confirms that the client has had a reasonable opportunity to review the pages, forms, links and factual content. Handover items, account access, training and any launch support period are those listed in the quotation.

16. Care and after launch changes

Ongoing edits, maintenance, hosting administration, backups, monitoring and support are included only where the quotation or a separate care plan says so. Changes made by the client or another provider, expired services, weak credentials or missed renewals are outside Dovy Studio's responsibility unless separately agreed.

17. Cancellation and termination

A party wishing to cancel should give written notice. Properly completed work and committed external costs are deducted from payments received, and any unused amount is refunded subject to the accepted quotation, customer status and applicable law. Dovy Studio may suspend or end work because of unlawful content, abusive conduct or a material breach that remains unresolved after reasonable notice. Any refund is calculated under the applicable agreement and law rather than a blanket no refund rule.

18. Portfolio use and confidentiality

Dovy Studio will identify a client project, logo, testimonial or private business information in promotional material only where permission has been given. Each party should protect private information received for the project and use it only for the agreed work or as required by law. Personal information is handled under the privacy notice.

19. Responsibility and disputes

Each party remains responsible for loss it causes, subject to the project contract and applicable law. Nothing excludes liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. Concerns should first be raised promptly in writing so both parties can try to resolve them. The governing law, jurisdiction and any liability terms in the accepted project contract apply.

20. Project specific agreement

The quotation and scope must record the actual commercial decisions for the job, including customer identity and status, quote validity, taxes, the standard 50/50 schedule or an agreed alternative, revision allowance, timing, cancellation treatment, ownership transfer and support. These public terms do not fill in a commercial detail that the parties have not agreed.